David T Qum

Problem with furniture

No one answered the phone it was a busy signal, and it said no 1 can call in must call me please as the wire came apart
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Preferred solution: Buy the control for the chair The harness for the control cause it came apart

Anonymous
map-marker New Philadelphia, Ohio

Poor customer service

no instructions what so ever on how to assemble a bed we purchased through amazon from this company, Pulaski furniture.
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User's recommendation: unless you a genious & can assemble a bed with 50 parts, don't buy from them. they send no directions with their furniture

Steve S Dfr

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Verified Reviewer

Will Not Provide Simple Parts

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I purchased a Pulaski recliner from Wayfair, and after one year the power cord broke, and I wished to buy a new one. Wayfair was useless in helping me obtain one, and passed the buck to Pulaski, who offers nothing in the way of standing behind the product. I am sure they tout their exceptional service and quality. The quality seems decent enough, but the customer service is 100% AS BAD AS IT GETS. In terms of environmental awareness, they'd have you buy a new $500.00 recliner, instead of a $5.00 replacement cord. Go figure. (or rather, just stay away)
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Pros:
  • Decent enough quality
Cons:
  • Will not stand behind product in any sense of the word

Preferred solution: Deliver product or service ordered

User's recommendation: Stay Away From Any Of Their Brands, No Environmental Responsibility

PatiAnn P
map-marker West Palm Beach, Florida

Not Happy

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My recliner is broken and I have no way to reach Pulaski about it. The number you have is not in service and there are no other numbers to reach them anywhere I looked.!
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Loss:
$666

Preferred solution: Full refund

User's recommendation: Do not buy from Pulaski

Cheryl H Pdj

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Verified Reviewer

Our pulaski power recliner has a defective remote comtrol.

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There seems to be a short of some kind in the remote control. Emailed the company and had no reply. Purchased from Costco.
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Loss:
$425
Pros:
  • Comfortable
Cons:
  • Remote does not work

Preferred solution: Let the company propose a solution

User's recommendation: Buy American made products

Dawn O Fqm

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Verified Reviewer

Help with parts

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Hinge on main street martini bar broke. Need replacement. #917002 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Cons:
  • Poor product and poor customer service

Preferred solution: part replacement-several just encase in breaks again

User's recommendation: Don't buy

Rorey Mod
map-marker Calgary, Alberta

Warranty

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No answer wrong number bad service
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User's recommendation: Dont call

Delores P Chb

I need help

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Pulaski Furniture - I need help
please tell me where I can find a pawsitively yours vanilla desk with interchangeable panels purple It can be used I can be reached at depeoples@***.com
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Preferred solution: help try to find don't care if used

Hallit C
map-marker Meridian, Idaho

Lost Pulaski Curio key

Lost my key would love a replacement key for my Pulaski Curio Key # 20485 item #
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Preferred solution: Replacement key

User's recommendation: Yes great if l can’t get my a replacement key the lady at # 580-980-**** was very rude and offered no help

Kiran K Sjt

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Verified Reviewer

Problem with furniture

Pulaski Furniture - Problem with furniture
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Hi, I have purchase the Pulaskis sofa at Costco wholesale store. The couch and loveseat are getting peeling in the between the seat, please see the attached photo along with mail, in this request let me know your fees back on the same , Thank you, Kiran Kolavi
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Cons:
  • Poor product and customer service

Preferred solution: Deliver product or service ordered

Kei B

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Verified Reviewer

Missing bed parts

There's no way to contact customer services! My bed is missing parts and I'm without a bed because I can't put the bed together without the parts. Worst experience ever. I will not recommend anyone to purchase this company merchandise.
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Cons:
  • Poor product and customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not recommend. Choose a different manufacturer

Anonymous

Never got a return call

I am trying to get in contact with customer service to order new cushion covers Help Please call me back at 248980**** Debra abraham
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Preferred solution: Nedd

Kei B

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Verified Reviewer
| map-marker Olathe, Kansas

Missing bed parts

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Bed parts are missing from the box when received. I have heard from no one on how to retrieve these missing parts. Will someone please give me a call to resolve this issue.
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John B Vum

Finish

Is your furniture finished with lacquer?
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Preferred solution: Let the company propose a solution

Donna G Vni

Broken hardware, need replacement

Lost part of headboard during a move
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Preferred solution: Need to purchase additional part